Indore Hotel Retains Staff and Lifts Service
Client: City Comfort Inn•Duration: 1.5 Months
Key Insight: Operate
City Comfort Inn in Indore kept its team and improved guest ratings to 4.5 stars in 1 month. Staff turnover dropped sharply.
Problem:
City Comfort Inn, a 32-room hotel, lost half its staff every month, leading to poor service and 3-star reviews.
What We Did:
We trained the staff on better service and teamwork across 33 parameters, and checked operations regularly to maintain quality.
How We Did It:
We held a two-week training course on guest care and small sales tricks, and did weekly reviews to ensure standards stayed high.
Result:
80% of staff stayed, and guest reviews rose to 4.5 stars in just 1 month.
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